BSB Group are ISO 9001 accredited. It’s Customer Service Philosophy and Quality Statement is as follows:
"The Partners, Directors, Associates and staff of the BSB Group have a strong commitment to the requirements of its Clients. We aim to clearly identify the objectives and priorities of the Client in order to deliver a professional service that achieves these. The Group has established its reputation through reliability, quality of work and professionalism on a wide range of successful projects. Total Client satisfaction must be the overriding priority and, to this end, we are committed to identifying and employing individuals who demonstrate an appropriate level of professionalism, experience and personal commitment.
BSB is dedicated to act as an extension of the Client's own team and to act in the Client’s best interests. This professional, Client focused, attitude allows precise tailoring of our service to match individual Client’s needs. Our personnel are fully supported by the latest technical facilities, proven systems and procedures for the control of projects. In addition, we continually review our systems to ensure our service continues to match our Client's needs.
This commitment to excellence, combined with long and extensive experience of commissions worldwide, ensures that the BSB Group maintain the highest levels of service, value for money and Client satisfaction in all of our activities."
BSBG is ISO 9001 accredited and the company’s Quality Statement is as follows:
BSBG has built a strong Client base over 37 years of its operation in the MENA region through provision of quality Master Planning, Architectural, Interior Design, Structural Engineering, Construction Supervision and Contract Administration services. BSBG intends to enhance its current reputation and further strengthen and develop its position in the MENA region and beyond. BSBG aspires to the continued provision of Quality services which meet or exceed Client expectations and to the execution of those services within agreed timeframes and budgets. To achieve this BSBG will endeavor to,
BSBG will ensure that all its personnel thoroughly understand and fully implement our Company's Quality policies and objectives and are able to perform their duties effectively and in accordance with the Quality Management System.